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Claire: Hello! I moved to France and want to close my account.
!Albert F: Welcome to T-Mobile live Chat. I’m Albert F and my rep ID is 1450719. I will be happy to asist you today.
Claire: I just moved to France and wish to close my T-mobile account
!Albert F: Hi Claire, I feel so sad to know that you want to close the account. May i know the reason why?
Claire: Because I just moved to France.
!Albert F: I can definitely assist you about your concern.
!Albert F: Let me first review the account and see what I can do for you today.
Claire: Are you a human being or an automated device?
!Albert F: Thank you for waiting.
!Albert F: Requests for cancellation must be processed over the phone to ensure that your concerns are fully addressed. We value your business and have Customer Care Representatives available to discuss your T-Mobile account. Simply Dial 1-800-937-8997 or 611 from your T-Mobile handset
Claire: I cannot call an 800 number from abroad
Claire: And my handset does not work in France, so I cannot do what you suggest.
!Albert F: You may call T-Mobile International Customer Care from a cell phone by dialing +1-505-998-3793, or (IDD Code) 1-505-998-3793 from a landline. It is a free call from a T-Mobile USA handset while roaming in another country but please be aware of international calling costs from a landline provider.
!Albert F: Is there anything else?
Claire: No, thank you.
!Albert F: You are welcome!
!Albert F: Thank you for choosing T-mobile Chat, We appreciate your business. Have a great day!
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